Spa Etiquette

Arrival at The Spa
To fully enjoy a complete Spa experience, we request that you arrive 15 minutes prior to your
appointment time, in order for you to change into spa attire and complete your consultation.
Special Considerations
For your safety and comfort please inform your therapist or stylist of any health conditions so that we can customise your treatment accordingly. If you suffer from allergies, physical ailments or are pregnant, some treatments may not be suitable.
Cancellation Policy
Your appointment is specially reserved for you. Arriving late will limit the time of your treatment so that the next guest is not delayed.
We require 24 hours’ notice to cancel your appointment if we receive less than 24 hours’ notice a cancellation fee will be applied. A ‘no show’ for an appointment will automatically incur 100%
of the treatment charge